About the shop
Fifteen years of appliance repair in Austin, run from one shop on Market Street.
Six people work here: four road technicians, one bench tech, and the person who answers the phone and keeps the schedule from double-booking a Tuesday. Nobody here is a franchise operator reading from a script.
02Who's actually running this
Xolimeq is a repair shop, not a dispatch platform.
Xolimeq trades as xolimeq.com and operates as an appliance repair business based in Austin, Texas, at 157 Market Street, Büro 5, Austin, Texas 65042. That address is the shop, not a mail drop — the bench, the pegboard, the parts shelving and the van bay are all behind that door. It has been the working address for nine of the fifteen years the business has been running.
This is not a marketplace that routes your call to whichever contractor is free. There is no app matching you to a stranger's van. The same six people answer the phone, drive the routes and stand at the bench, year over year, which is most of why a customer from three years ago still calls the same number when the dryer starts clicking again.
Appliance repair Austin households have relied on tends to split into two kinds: big national services with rotating technicians, and one-truck operators who disappear for two weeks in July. Xolimeq sits in between on purpose — big enough to answer the phone every weekday and small enough that the technician who diagnosed the fridge is the same one who orders the compressor.
03What actually happens when you call
Diagnosis first, priced flat, said out loud.
A technician near you gets booked for a window, not a guess. He shows up with a case of hand tools, a multimeter, and a van stocked with the parts that fail most often on the washer and dryer families common around Austin: belts, door seals, igniters, drain pumps, thermal fuses. He opens the appliance, finds the fault, and tells you what it is before he reaches for a wrench to fix it. That diagnostic visit is billed at one flat call-out fee — not an hourly rate that starts ticking the second the van parks outside.
If the fault needs a part not on the van, we quote the part and the labor separately, in writing, before anyone orders anything. If the fix needs a clean bench and better light than a kitchen floor gives — a control board with a hairline crack, a compressor pulled for bench testing — the unit comes into the shop instead of staying half-open on your tile. Same diagnostic-first order either way: look, name the fault, quote it, then fix it.
And sometimes the honest number is: don't. A fifteen-year-old washer with a cracked outer tub isn't worth a new suspension kit and two hours of labor. We say that before opening the panel, not after billing for the attempt.
One person keeps the whole route from colliding with itself.
Scheduling here isn't automated dispatch. The same person who answers the phone lays out each technician's route for the day, which means she knows if a job near you is running long before you'd have to call and ask. Tell her the appliance and roughly what it's doing — won't drain, won't heat, clicking on start, smells hot — and she'll get you into the right technician's day rather than the next open slot regardless of who's driving it.
Weekday call-outs are the default. If a job needs the bench instead of a house call, she'll tell you that upfront and schedule the shop drop-off, not surprise you with it once a technician is already standing in your kitchen finding out the fault needs better light than your ceiling fixture gives him.
An online form submission is a request, not a locked booking. We confirm the day and window back to you directly — by phone if you gave one, by email if that's all you left — before it's on the schedule.
05The shop itself
157 Market Street is a working shop, not a showroom.
Walk in and you'll find a bench with a dryer half apart, a pegboard of hand tools worn to the shape of someone's grip, and whatever's mid-diagnosis that week — a dishwasher with its door latch out, a compressor pulled for a bench test. It doesn't get tidied for visitors, because tidying it would mean nobody's working.
Drop-offs for bench work — microwaves, window units, garbage disposals, anything a technician flags as needing the shop instead of your kitchen floor — go through this address. Call first so the bench tech knows you're coming and has a slot clear.
06Reaching a human
Call the shop directly. The same six people pick up.
- Phone
- +1 (824) 555-9503
- office@xolimeq.com
- Address
- 157 Market Street, Büro 5, Austin, Texas 65042
The phone at +1 (824) 555-9503 rings at the shop desk on weekdays, and whoever's running the schedule that day answers it — not a call centre in another time zone reading from a screen. Email reaches office@xolimeq.com and gets read by the same person. If you'd rather write out what the appliance is doing than talk it through, use the repair inquiry form and include the model number if the sticker's still legible.
An appliance technician near you is only useful if he actually answers when you call. We'd rather stay small enough that he does.